Knowledge Base & Help Center

How can we help you today?

Search documentation, user guides, quota policies, and commercial licensing for all your video clipping needs.

24/7 SUPPORT

Customer Support Desk

Dedicated 1-on-1 human ticket desk with apology bonus minutes for rendering inquiries and account assistance.

Instant Response

VERIFIED

Commercial Rights

All clips exported on Pro and Agency plans have 100% watermark-free, full commercial monetization rights for YouTube, TikTok & Reels.

Review Commercial Terms100% Monetizable

30% REV SHARE

Affiliate Partner Hub

Earn 30% recurring monthly cash commissions on referred subscribers, plus +25 bonus minutes for you and your audience.

Launch Affiliate HubAutomated Payouts

Documentation & Guides

Explore detailed articles and step-by-step feature walkthroughs.

How does YouTube Video Ingestion work?

10:1 DISCOUNT

Simply paste any YouTube video link. Our cloud crawler extracts high-resolution 1080p source video at a 10:1 discount ratio (a 10-minute video consumes only 1 processing minute).

Supported Video Formats & Upload Specifications

SPECS

ViralReels supports MP4, MOV, MKV, and AVI containers up to 1,000MB for Agency accounts and 500MB for Pro accounts. 4K, 1080p, and 720p 60FPS are fully supported.

Neural Face Tracking & 9:16 Active Framing

CV PIPELINE

Our dual computer vision pipeline detects active speaker lips and facial coordinates in real-time, executing smooth cinematic camera pans to convert 16:9 videos into 9:16 shorts.

Hormozi Kinetic Pop & Subtitle Animation Presets

PRESETS

Choose from over 22 signature subtitle animation themes including Kinetic Pop, Bouncing Karaoke, Underline Laser, and Neon Glow with 21 Google creator fonts.

How Processing Minutes Quotas Are Calculated

QUOTA

Minutes are only deducted based on the length of uploaded source video. Generating multiple vertical clips from the same source video never consumes additional minutes.

Storage Retention Lifespans & Video Backups

STORAGE

Videos are securely stored for 60 days on Agency Elite, 30 days on Creator Pro, and 14 days on Free Starter accounts with fast cloud re-downloading at any time.

Commercial Monetization Rights & Watermarks

RIGHTS

All clips rendered on Creator Pro and Agency Elite plans are 100% watermark-free with full commercial copyright ownership across YouTube Shorts, TikTok, and Instagram Reels.

Affiliate Program: 30% Lifetime Cash Revenue Share

AFFILIATE

Share your creator referral link to earn 30% recurring monthly cash commissions on all referred subscribers, plus +25 bonus minutes for you and your referred creators.

Frequently Asked Questions

Quick answers to common questions about accounts, rendering, and features.

ViralReels processes your video through Whisper-Large-V3 speech transcription, analyzes transcript momentum with LLM hook scoring (0-100), applies computer vision face tracking, and renders 9:16 vertical shorts with styled animated captions in seconds.

Need 1-on-1 Help?

Our 24/7 technical team is standing by to investigate clip rendering, quota adjustments, or API questions.

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